Get the Hub ready by connecting the wires. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light. So got an Archer D2 plugged in and everything is super stable on that. I rang virgin about it and was told they'd send a pod to try and solve the issue. Switch the hub back on at the power. Virgin Media Hubs. The Hub is not overheating as it's in a well ventilated area, the wires are all connected tightly I've also tried resetting the hub and also i have turned it off for 30 minutes before turning it back on but nothing works. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. This could be caused by a fault in the network or a problem with the customer's equipment. Check in 2 places. Connect your Hub to your phone line. The router is well ventilated, and it has been in the same place for over five years with no issue. Unfortunately no issues with broadband in my area according to this. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Today I've received my hub 5 and green light is flashing for few hours now. I have checked the service status in my area and it says no issues. Orange light on Hub 3. Hub has been restarted and reset using pin hole reset. Hub 4 Losing Internet Connection Every Night in Networking and WiFi 10 hours ago; Router Issues in Networking and WiFi yesterday; New Hub 3 box - Installation in QuickStart, set up and connections yesterday; Always-on red light in Networking and WiFi yesterday; Hub4 yellow flashing light in Networking and WiFi WednesdayHub 3 solid red light. Your Virgin Media hub lights are probably not something that you have given much thought to before, and we hope that this resource has helped in. If you wish, you can choose to protect WPS with an eight-digit pin that has to be entered on any device you’re connecting. Some routers are easy to understand, while others can have confusing labels that don’t make much sense. Re: red light on virgin media hub. It may also flash green when the Hub is performing a software update. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. See moreVirgin Media Hub 5 Phone Light. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. Orange light on Vm Hub 3. Here's what you need to do: Press the lit-up blue button on your Super. Wait for the power light to turn blue, this means your Hub is ready for activation. Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. White power light is on and Internet lights are blue. For example, if your Virgin Media Hub 3. Virgin Hub 5, red flashing light. Tudor. the hub is still flashing green lights 24 hours now. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. The WiFi Booster will start copying your Hub’s details. If that’s the case, simply. It usually comes on when you turn on your hub, and it means nothing is wrong. electrical tape, wax paper or sellotape and draw over the tape with a black permanent marker. _____________. Please can you take out all the cables and put them back in. . Make sure all of your cables are secured properly, and then press the power button. Hub Ethernet cable WiFi Booster Wired Booster Room 1 Room 2. Note: The internet light may be. Solved: Hub won't reset no matter how long i hold the resetting button for, no wifi signal, no connection with the cable as well. Unfortunately no issues with broadband in my area according to this. My Virgin Media App. This light flashes green when the Hub's downloading a software update. 4Ghz and 5Ghz channel support, the latter with three antenna. This flashes during set up, and then stays green for 2 minutes when you're done. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow light. on 09-12-2022 16:22 Solid green light is correct for Hub 5 modem mode. We do not make commissions. Hub 3. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. For example, if your Virgin Media Hub 3. Stable White – Connected. street cabinet or omnibox etc. However in the meanwhile please can you try these steps; • Turn the power switch off on the back of the Hub. BT Home Hub 4 and 5. on 10-09-2022 13:10. Please can you try this for me: • Turn the power switch off on the back of the Hub. Dear Virgin Team, Our router (Hub 3. Please check this setting and enable cookies (if disabled) Options. Thank you for reaching out to us in our community and welcome back, regarding getting a Hub 5. All the help says something about a telephone but I don’t have one so don’t know how to proceed. After a few weeks talking back and forth with customer service I finally got an engineer to come have a look late January. Bottom – WLAN (green/blue). 4GHz is the tried and tested standard for Internet connectivity in most homes and businesses. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Installing a Replacement router. Tried switching it off for a while and resetting it but the red light still remains. Try a 30 second pinhole reset of the hub with no ethernet connection. The software version I'm running is LG-RDK_4. Hi, my Hub 3 has a solid red light. I even checked the cables and it all appears fine. The Hub should now operate. My Ethernet connection speed is good but the wifi speeds are slower than usual even close to the hub. The honest truth is: no, Virgin WiFi does not have weak security. 0 has got a constant orange light and our internet is working intermittently and not connecting to all devices. I don't work for Virgin Media. _____________. Hi, my hub3 has had a solid red light for the past week or so instead of the normal white light. I don’t seem to be able to talk to VM by. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. You. 4 - Factory reset the hub again, left the password at default, default. Wait at least 2 minutes for your Pods' LEDs to stop blinking. Tudor. A flashing red power light signals that there’s an issue that needs addressing. Hi, First post so please be gentle. If you are in modem mode on a Hub5 then the LED should be green not white. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). 3. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. these are from yesterday and today. We would like to show you a description here but the site won’t allow us. If the light remains green permanently, you need to reset the hub by pressing its factory. Thanks for your help. 😯 It's almost 2 weeks. on 30-01-2023 11:05. 0. We do not make commissions. Lights on Hub 3. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Red Light. 2) Turn off the hub and disconnect any Ethernet cables. . No issues in area currently. Dave. Hub is in open space, on a shelf and when checking the router dashboard it's not overheating either. ughugh. You'll then need to configure your equipment as per the manufacturer's guide. We would like to show you a description here but the site won’t allow us. WPA3 encryption) and a 2. Blue flashing light for 2 days now. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. I am still able to connect - 5164691. If the red LED is persistant after a power cycle of the Hub, and the Hub is cool, it means the overheating waring is faulty. Thanks. Hub 5 not showing wifi. The lights will blink when the wireless access point is operating normally. 4Ghz. It also supports the WiFi 6 standard (also known as ax), as well as 2. Showing 1-9 of 9 answers. If the broadband light is green, your internet connection is working. 1, sign on and put it into modem mode. I have a Super Hub 3 (white) at the moment. Based on previous threads about this issue, a replacement is needed. 4. I have tried switching it off for a few hours to let it cool down, that made no difference. Hi destructor23, Thanks for posting and welcome to our community 🙂. Hub 5 Plugged In - No Lights. Everyday. virgin media tech support has no clue. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. See where this Helpful Answer was posted. After many resets the broadband would start again then a few hours/days lose the signal. For over a week now my hub light is red. In router mode, it will be white. 0 red light constantly on. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. Thank you for updating the thread RoneyCervinski. I have internet and no issues that I am aware of. Joining in. Virgin Media customer service can be. Understand what each of the lights on your hub means, and learn how to reboot it . Virgin Media is now available in North West, bringing lightning-fast internet straight to your doorstep. Red Light. 3 Watts under standard load. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. Virgin Media Hub 5 Lights. Virgin Media 2. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for. Your Boosters also have a socketHello @amyt2 . The second the Virgin Media Superhub is connected to your home router, you will have access to the internet, although the modern models of Virgin Media Superhub tend to have an automatic feature that. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. The Hub5 is not officially released - that is it is still being tested by a few invited users. Not applicable. My replacement hub (previous one had a permanent red light) has a constant blue light on the front of it. The router restarts, using your existing settings. perhaps the hub is not been added to your account. Solid green: The Hub 5 is connected to the. Good morning, My virgin WiFi Hub 3. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Share with friends. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. - checked all cables, switches etc for loose connections. If you haven't changed these, then your devices may automatically reconnect. I checked the hub 5 network logs and I can see that software updates are failing. There are four ethernet ports, three allowing for. Been on for more than 24 hours and have had 3 frustrating calls with Techs who have reset and told me I'd be good to go in 30 mins and. Can flash for a few minutes like this, it is normal. Anonymous. • Turn the power switch off on the back of the Hub. Not applicable. You've checked the hub isn't actually hot, is it a well ventilated place, done the pinhole reset. All the white cable is probably screwed in. I’m not really sure what else I can do or what the issue is?! An. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. New to VM, got a Hub 5 but having a bunch of issues. 0 as part of a phased roll-out, Virgin Media will offer the Hub 5 to existing customers first at no extra cost, eligible customers will be contacted and given the option of upgrading ahead of a wider launch later on in the year. Have tried resetting the hub but issue persists. It has five lights which indicate the status of the connection. It isn't on during normal use, but turns red if there is a problem. Internet has been down for a day, our router is flashing yellow. Tudor. This can make connecting to other devices more difficult and we’d only use it if your Virgin Media Hub is easily accessible to strangers – for example. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. If this is causing problems, ask to have your old Hub reinstalled. I also wrote a full article about Virgin Hub 5 issues and the LED lights for common issues. You’ll know it’s ready when the white power light at the front of the Hub is on. Sorry to hear that your hub is showing a constant red light and for any concerns this may be causing you. We do not make commissions. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. There is a not too unlikely chance that the hub you received was a second-hand refurbished one and not brand new. 0 provides essential information about the device’s power status. Please can you take out all the cables and put them back in. If you're worried, flick back to router mode, see what colour it is when it comes back on line. 1 ACCEPTED SOLUTION. After area broadband outage, hub 3 now just showing red light. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. Just upgraded and received a hub 5 yesterday. Now a ‘white’ LED is actually made up of a red, green and blue. Here we’ll use them to create a connection between your Hub, which is in one room, and your device in another room. Flashing Red – Updating firmware. I have: - turned it on and off at the wall. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. No help from the annoying call centre. We do not make commissions. One blue/red light behind the wireless button on the front panel. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. The second the Virgin Media Superhub is connected to your home router, you will have access to the internet, although the modern models of Virgin Media Superhub tend to have an automatic feature that. perhaps the hub is not been added to your account. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. This just means the router is ready for use and can now be connected to other devices. No downtime reported in our area either. Each morning on the Virgin Media router denotes a different feature of your broadband connection. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub. But. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). Any help would be great. This is considered to be a sign of the hub overheating, and would need to be replaced as soon as possible. Hello! My virgin media hub (I think it's hub 3) is showing a red light rather than a white light on the front. I’m no design expert, but I don’t think LACK of a signal is the best way to show. on 14-11-2022 16:16. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. I did have a billing issue, but that has been solved. 2 Internet Light. It isn't on during normal use, but turns red if there is a problem. I have subsequently tried rebooting it and also resetting it. It can take 5 to 10 minutes to restart. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. Hub 4 flashing white lights. Everything is still working fine at the moment. As you connect the power supply to the wall and the Hub, make sure it is tightly connected. Red light – Issues with the cable connections. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. Hi @337edy2. Reboot the broadband Hub. Thank you. These light indicates whether the Super Hub 2 is able to make a wireless connection. If you're worried, flick back to router mode, see what colour it is when it comes back on line. Flashing Green – Booting up. Aware that this could be a software update, I left it for a few hours. Red light on Hub 3. • Then use the power switch to turn the unit back on. The password is printed on the bottom of the Hub. Best of all, for many, it’s a free upgrade. Hi all, I got my service installed on Tuesday and has been working great. 5 hours before hand. I have logged in to the routers settings and nothing looks untoward there. I’ve reset the hub and checked all connections countless times and still nothing. To fix it, check all the connections and ensure they are properly connected. If the power light is green, it means your hub is on and working correctly. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Flashing red light. Hi guys, hoping someone can help. Hi, My virgin WiFi Hub 3. The Virgin Media Hub 5 is a better router than the Hub 4. The mobile app says that the service around the area is fine. Red flashing LED means the hub has lost connection with the VM network. I have been through all resets and the hub is standing in the clear, with no. The information below shows current status of this Hub 5. I installed my Hub 5 last week and I get perfect 1GB download via ethernet connection to my PC. Stable White – Connected. We do not make commissions. Blinking blue wan light on virgin hub. Hub 5 blinking green base light. It has five lights which indicate the status of the connection. on 29-12-2022 23:18. 11ax), improved security (e. . But in most cases, a green light will mean something else depending on which light is green. Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. 4 REPLIES 4. If you are in modem mode on a Hub5 then the LED should be green not white. For a few weeks, my Hub 5 has been acting strange. Options. Internet Light. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. This latest future-proof WiFi. We do not make commissions. You will see a solid white light ring if you have a Hub 4. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. on 24-07-2022 14:45. Unlike range extenders, mesh networks rely on nodes that act as WiFi. 5. Hub 4 flashing red light. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced. Now, navigate to the Advanced Settings, then click on Wireless. That has to be done first before you can change the name and password. Home Phone. Plug your Hub into the mains. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. WiFi network (its name will be on your Hub WiFi card – see page 5). Solid Red – Internet connectivity issue. Why Is The Light Red On My Virgin Media Box? If you notice a red light on your Virgin Media router, this often means that there is a problem with the connections to the router. Options. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. on 19-09-2023 03:59. The Hub should now operate normally. Check out the envelope in the top right hand corner for a private message from me. I have internet and no issues that I am aware of. Same today, went off, checked the status online (After tethering to my mobile) saw another outage for broadband and TV expected fix time of. 1) Access your hub on 192. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. It isn't on during normal use, but turns red if there. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. I am being asked to "move device closer to the router" despite living in a 1 bedroom house. I’ve also called the phone line to check for faults in my area and it says there aren’t any. Here's what each one means. Super hub - Status lights and control buttons. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. - The 5x hub is connected via optical cable, not coaxial. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. 5gb ASUS ZenWifi AX 6 router ( which forms a mesh of 3 boxes across the house ) which in turn runs 1gb to a Netgear 8 port switch to PCs. When that’s done, it’ll be online and broadcasting a wireless signal. Try this as a last resort. A red light means there is a problem somewhere. Try restarting, and if it doesn't turn blue, call BT. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. If the lights indicate a problem, try the next. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. All in one super nifty tool. Flashing White – Booting/Connecting. 3. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. In this article, we will cover the meanings behind the various lights on your Virgin Media router, including the Virgin Media Hub 3, Hub 4, and Hub 5. I have recently had issues with a red light on my Hub 3 on two occasions which resolved themselves. That's more than. Open to any ideas or tests the team can run or help with. Options. Remember: Once the Hub is reset, it will. Virgin Media;. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Flashing Green – Booting up. 11-02-2023 13:45 - edited 11-02-2023 13:47. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. on 30-01-2023 11:05. . Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. - Cable Modem StatusItem Status Comments Acquired Downstream Channel(Hz) 515000000 Locked Ranged Upstream Channel(Hz) 49600000 Ranged Provisio. The only way it works now is to connect it via Ethernet cable. Then switch it back on. Orange light means nothing re. All wifi devices will need reconnecting to the best SSID at each location. Turn off the Hub 6. Hi! This morning (10AM) my Hub 5 had a solid red light on and there was no internet connection. Different colours mean different things. Solid White. cdias. Removed hub 3 and followed the installation instructions for the hub 5 only to be greeted with a flashing green light. If the Base (Power) light is red, the hub may be overheating; if you notice the. Area 14. Speedon 01-05-2023 11:53. Wifi: Indicates the wifi is on and working. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. Section 3: Virgin Media Hub 5 Lights 3. This was after the SSIDs were changed 1. Hub3 flashing green lights. 1, sign on and put it into modem mode. A red light means an issue with your connections even though the Hub is on. 1 (192. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. Flashing Green – The router is downloading a software update. Flashing Red – Updating firmware. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speed. and tells you of more local issues down to street cab/ postcode level. However, none of my devices can discover any wifi network, neither 2. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginGo to solution. I have tried a pinhole reset twice now but the light remains orange. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice.